Refund Policy

This Refund Policy explains how refunds work for in-app purchases in Sirra Games titles, including Seep King and Thulla Masters. It forms part of our Terms of Service and does not limit any rights you have under the consumer law that applies to you.

Overview

Our games are free to download and play. They offer optional in-app purchases of virtual currency — such as coins and diamonds — and in-game items. Virtual currency and items are used only within the games, have no real-world or cash value, and cannot be exchanged or cashed out.

How purchases work

All purchases are processed by the platform you bought them through — the Apple App Store or Google Play — using their billing systems. Sirra Games does not collect, store, or process your payment details, and we do not receive your card information. Because the stores handle payment, most refunds are managed by them.

Store-handled refunds

To request a refund, contact the store you purchased from:

• Apple App Store — request a refund at reportaproblem.apple.com, subject to Apple's policies.
• Google Play — request a refund through Google Play support, subject to Google's policies.

Each store sets its own eligibility windows and rules. If a store approves a refund, we will reverse the corresponding in-game currency or items where we are able to.

Your statutory rights

Nothing in this policy removes refund or cancellation rights you have under applicable law. For example:

• EEA / UK — consumers generally have a 14-day right of withdrawal on digital purchases. This right can end once delivery of digital content begins with your express consent and acknowledgement that you lose the right; any unused virtual currency may remain withdrawable within the period.
• India — your rights under the Consumer Protection Act, 2019 continue to apply.
• Other regions — any mandatory consumer rights in your country apply in addition to this policy.

When we may help directly

If the store cannot assist and the issue is on our side, contact us and we will review it in good faith. We may, at our discretion, restore or compensate a purchase where, for example:

• You were charged but the currency or item was not delivered.
• You were charged more than once for the same purchase.
• Virtual items were lost due to a verified bug or technical fault on our side.

What is non-refundable

Except where the law requires or we agree otherwise, the following are not refundable: virtual currency or items that have already been used, spent, or consumed in-game; purchases made by mistake after delivery has completed; and accounts or items lost due to a breach of our Terms of Service.

Unauthorized & accidental purchases

If a purchase was made without authorization — for example, by a child using a family member's device — request a refund from the relevant app store and contact us so we can help. We encourage enabling purchase authentication and parental controls (Ask to Buy on iOS, purchase approval on Google Play) to prevent unintended purchases.

Contact us

Questions about a purchase or refund? Reach us at support@sirragames.com with your game, username or player ID, and the store receipt.