Account & sign-in
There's no separate Sirra account to create or remember. You sign in right inside the game with Apple, Google, or a guest account — no email or password to set up. Signing in with Apple or Google saves your progress to that login so it follows you to any device; a guest account is tied to the device you're playing on.
- Lost your progress? Make sure you're signed in with the same login — Apple, Google, or your guest account — that you started with.
- Changing your name? Open Settings → Profile in any game to edit your display name.
- New device? Sign in with Apple or Google and your tables, ranks, and items come with you. Guest progress stays on its original device.
Delete your account
There's no separate Sirra account — this deletes your game account and the data tied to it, and you can do it at any time. A deletion request starts a 30-day grace period during which you can restore your account by contacting us at support@sirragames.com. After 30 days it becomes permanent and irreversible — your profile, game history, stats, and any in-game currency or items are removed and cannot be restored.
Delete in-app
- Open Settings in the game.
- Tap Delete account.
- Confirm on the popup.
Prefer to delete by email?
In the game, open Settings → Support — it opens an email to our team with your account details already filled in. Tell us you'd like to delete your account and send it; we'll verify it's you and confirm once it's done. You can also email us directly at support@sirragames.com.
- Your profile, username, and avatar
- Game history, rankings, and stats
- In-game currency and items
- Purchase and tax records the law requires
- Anonymized, non-identifying analytics
- Records tied to fraud or safety actions
A deletion request starts a 30-day grace period — you can restore your account by contacting us at support@sirragames.com during that time. After 30 days, deletion is permanent.
Purchases & refunds
All in-game purchases are processed by the Apple App Store or Google Play. Because the store handles the transaction, refunds are requested and issued through them, not by us directly.
- iOS: request a refund at reportaproblem.apple.com.
- Android: request a refund from your Google Play order history.
- Missing an item you paid for? Email support@sirragames.com with your receipt and we'll make it right.
Frequently asked questions
Open your game, go to Settings → Delete account, and confirm on the popup. Prefer email? In the game, use Settings → Support to send us a deletion request. Full details are in the "Delete your account" section above.
A deletion request starts a 30-day grace period during which you can restore your account by contacting us at support@sirragames.com. After 30 days, deletion is permanent and irreversible, and we remove or anonymize your data — except for limited records the law requires us to keep, such as purchase and tax records. Immediate deletion is not available.
No. Deleting your account forfeits any unused in-game items and currency, and it does not trigger a refund. Refunds are handled separately through the Apple App Store or Google Play.
Yes. Sign in with Apple or Google and your progress, ranks, friends, and items sync automatically across every device you use. A guest account is tied to the device it was created on.
Most lost-progress issues come from signing in with a different login than you started with — try your other option, Apple or Google, first. Guest accounts stay on a single device and cannot be recovered elsewhere. If you are still stuck, email support@sirragames.com with your username and we will help recover it.
From the home screen, open Settings and tap Support, then describe the bug — or the player you are reporting — in detail. It opens an email to our team with your account details already attached, so we have the context we need. You can also email support@sirragames.com directly.
Yes. Seep King and Thulla Masters are free to download and play, with optional in-game purchases for cosmetics and convenience. None are required to enjoy the games.